Difference between revisions of "HOWTO Seek Help"
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## ''Your OS'' (with its release version) and either you are using stock fail2ban or the one provided by the distribution through a package manager | ## ''Your OS'' (with its release version) and either you are using stock fail2ban or the one provided by the distribution through a package manager | ||
## ''Your configuration'' (/etc/fail2ban), in particular any customizations you have done | ## ''Your configuration'' (/etc/fail2ban), in particular any customizations you have done | ||
| − | ## ''Relevant parts of /var/log/fail2ban.log file'', preferably obtained while running fail2ban with loglevel = 4 (set it in [Definition] section of /etc/fail2ban/fail2ban.conf or /etc/fail2ban/fail2ban.local). Send lengthy (or with long lines) '''as attachment''' (see next one) | + | ## ''Relevant parts of /var/log/fail2ban.log file'', preferably obtained while running fail2ban with '''loglevel = 4''' (set it in [Definition] section of /etc/fail2ban/fail2ban.conf or /etc/fail2ban/fail2ban.local). Send lengthy (or with long lines) '''as attachment''' (see next one) |
## ''Relevant lines'' from monitored log files in question -- '''as attachment''', to avoid line-wrapping forbidding easy/reliable testing | ## ''Relevant lines'' from monitored log files in question -- '''as attachment''', to avoid line-wrapping forbidding easy/reliable testing | ||
# '''If you encountered a bug''' -- '''submit''' a new issue to [https://github.com/fail2ban/fail2ban/issues Issue tracker] and '''provide collected above information''' | # '''If you encountered a bug''' -- '''submit''' a new issue to [https://github.com/fail2ban/fail2ban/issues Issue tracker] and '''provide collected above information''' | ||
Revision as of 03:36, 3 October 2012
There are 3 channels to find help/support for Fail2Ban. Depending on the level/urgency you might like to use:
- IRC: #fail2ban channel on Freenode network
- Mailing list: https://lists.sourceforge.net/lists/listinfo/fail2ban-users
- Issues tracker: https://github.com/fail2ban/fail2ban/issues
Recommended steps to troubleshoot problems
- Verify that issue you are experiencing is not already reported on the issue tracker
- if known - on the corresponding issue page you might find existing workarounds, or a pull-request to try, or submit a new comment or even a pull request to address the problem
- Collect information needed to be shared for effective troubleshooting
- Fail2Ban version
- if your fail2ban is outdated:
- try testing a new release -- the issue might have already being fixed in development
- if you can't test for some reason -- read the ChangeLog if no similar issues have been fixed in recent releases
- if your fail2ban is outdated:
- Your OS (with its release version) and either you are using stock fail2ban or the one provided by the distribution through a package manager
- Your configuration (/etc/fail2ban), in particular any customizations you have done
- Relevant parts of /var/log/fail2ban.log file, preferably obtained while running fail2ban with loglevel = 4 (set it in [Definition] section of /etc/fail2ban/fail2ban.conf or /etc/fail2ban/fail2ban.local). Send lengthy (or with long lines) as attachment (see next one)
- Relevant lines from monitored log files in question -- as attachment, to avoid line-wrapping forbidding easy/reliable testing
- Fail2Ban version
- If you encountered a bug -- submit a new issue to Issue tracker and provide collected above information
- If you just need help with your setup -- report to IRC or the mailing list, once again with the above information
Without providing adequate details you are unlikely to be helped, since noone has a mind reading machine, although some Fail2ban authors are working on it ;-)
